We are looking for a customer service representative for our car rental company.
The successful candidate will be able to accept ownership for taking bookings, effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage inbound and outbound calls in a timely manner.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations.
Requirements:
- Minimum 2 years of experience in a customer support role.
- Track record of over-achieving targets.
- Knowledge about cars and vehicle brands.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
