We are seeking a motivated and customer-focused Call Center Representative to join our automotive team. The ideal candidate will handle inbound and outbound calls, lead generation and assist customers with inquiries, provide information about our vehicles and services, and ensure an excellent customer experience at every interaction.
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Key Responsibilities:
Handle incoming customer calls, emails, and messages in a professional and courteous manner.
Respond to customer inquiries regarding vehicle availability, pricing, financing, and after-sales services.
Make outbound calls to follow up on leads, service reminders, and customer feedback.
Lead generation.
Schedule appointments for test drives, maintenance, and service center visits.
Update and maintain customer records accurately in the CRM system.
Coordinate with sales, service, and operations teams to ensure customer requests are fulfilled promptly.
Provide detailed product information and guide customers through their automotive needs.
Handle complaints efficiently and escalate issues to management when necessary.
Achieve daily/weekly call targets and contribute to overall team performance goals.
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Requirements:
Proven experience as a Call Center Agent, Customer Service Representative, or similar role (preferably in the automotive sector).
Excellent communication and interpersonal skills.
Strong problem-solving and multitasking abilities.
Familiarity with CRM systems and basic computer applications.
Fluency in English (Arabic or other languages is a plus).
Positive attitude, patience, and commitment to delivering exceptional customer service.
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Education:
High School Diploma or equivalent.
Benefits:
Competitive salary and performance-based incentives.
Training and development opportunities.
Career growth within the automotive industry.
Supportive and dynamic work environment.
