Job Title: Credit Controller
Job Summary
The Credit Controller is responsible for managing customer credit risk, ensuring timely collection of receivables, and maintaining accurate credit records. The role focuses on minimizing bad debt exposure, enforcing credit policies, and supporting healthy cash flow for the business.
Key Responsibilities
• Monitor and manage customer accounts to ensure timely payment of outstanding invoices
• Follow up on overdue accounts through calls, emails, and formal correspondence
• Assess customer creditworthiness and set or review credit limits in line with company policy
• Place accounts on hold and release them based on payment status and approval
• Reconcile customer accounts and resolve billing or payment discrepancies
• Prepare and maintain aging reports and provide regular updates to management
• Escalate delinquent accounts for legal action, collection agencies, or insurance claims when required
• Liaise with sales, finance, and operations teams to resolve credit-related issues
• Ensure compliance with internal credit policies and external regulatory requirements
• Maintain accurate records of customer communications and credit decisions
• Support audits by providing required documentation and explanations
Insurance & Claims (if applicable)
• File and manage credit insurance claims for customer defaults
• Coordinate with insurers and respond to documentation and query requests
• Monitor claim timelines and follow up to ensure timely settlement
Skills & Competencies
• Strong knowledge of credit control and accounts receivable processes
• Excellent communication and negotiation skills
• Firm, professional approach to collections and dispute resolution
• High attention to detail and strong analytical skills
• Ability to work under pressure and meet collection targets
• Proficiency in ERP systems and Microsoft Excel
Qualifications & Experience
• Bachelor’s degree in Finance, Accounting, or a related field (preferred)
• 2–5 years of experience in credit control or accounts receivable
• Experience with credit insurance and customer default cases is an advantage
