use word processing and office software packages such as Microsoft 365 (including Word, Excel, PowerPoint and Outlook)
audio and copy type documents and correspondence, including letters, reports and presentations
handle telephone and email enquiries professionally, often acting as a first point of contact
photocopy, scan and print documents for internal and external use
organize and store both paper-based and digital documents in line with data protection legislation
create, update and maintain filing and other office systems
sort and distribute incoming post and organise and send outgoing post (this may involve the use of a franking machine)
input and update data on databases or other CRM systems
manage diaries and arrange appointments
book meeting rooms and conference facilities
schedule and attend meetings (both in-person and online), prepare agendas, and take and distribute minutes
prepare meeting agendas, take accurate minutes and distribute them as needed
liaise with colleagues across departments and communicate with external stakeholders or clients
order and maintain office supplies and equipment
provide refreshments for clients and visitors
organize travel and accommodation for staff and visitors.
