Customer Care & After-Sales Support Agent (Full-Time)
Location: Dubai (Business Bay)
Industry: E-commerce
Start date: ASAP
We are looking for a Customer Care & After-Sales Support Agent to join our growing team.
The ideal candidate is organized, calm, proactive, and able to deliver a premium client experience through email, WhatsApp and phone support.
Responsibilities
Handle all incoming customer inquiries via email, phone, and social media messages
Manage after-sales cases (returns, exchanges, order follow-ups)
Track customer orders and coordinate with logistics partners
Provide clear, friendly, and solution-focused responses
Maintain accurate records in our CRM
Assist with daily operational tasks related to customer satisfaction
Requirements
Excellent command of English (French is a plus)
Previous experience in customer service or e-commerce preferred
Strong communication and problem-solving skills
Ability to stay organized in a fast-paced environment
Positive attitude, patience, and attention to detail
Comfortable using Shopify, Gmail, spreadsheets (training provided if needed)
What We Offer
A dynamic work environment within a fast-growing wellness & beauty brand
Supportive team and healthy company culture
Growth opportunities as the company scales
Competitive salary based on experience
If you believe you’re the right fit, please contact me
