Veterinary Clinic Receptionist
Location
Abu Dhabi, UAE
⚠️ Applicants must already be based in Abu Dhabi and available to join immediately.
❌ If you are outside Abu Dhabi or not available to start now, please do not apply.
About the Role
We are a busy veterinary clinic providing medical care, treatment, and support to pets and community animals. The Receptionist is the first point of contact for clients and plays a critical role in clinic operations, communication, and client experience.
This role requires strong communication skills, discipline, accuracy, and the ability to handle pressure in a fast-paced medical environment.
Key Responsibilities
Client Communication
Greet clients professionally in person, by phone, and via WhatsApp
Handle appointment bookings, confirmations, follow-ups, and reminders
Clearly explain clinic services, procedures, pricing, and policies
Manage client expectations with empathy and professionalism
Coordinate communication between doctors, nurses, and clients
Front Desk & Operations
Register patients accurately in the clinic system
Create and close invoices, collect payments, and issue receipts
Ensure all treatments, tests, and services are correctly billed
Maintain accurate client and patient records
Manage daily appointment schedules and doctor availability
Clinic Coordination
Assist in patient admissions and discharges
Prepare consent forms and ensure they are signed correctly
Follow up on hospitalized patients as instructed by doctors
Support smooth workflow between reception, treatment, and medical teams
Administrative Duties
Maintain cleanliness and organization of the reception area
Handle basic administrative tasks and reports
Follow clinic SOPs, protocols, and confidentiality rules strictly
Requirements (Mandatory)
✔ Currently living in Abu Dhabi
✔ Available to join immediately
✔ Previous experience in a veterinary clinic, medical clinic, or customer service role
✔ Strong spoken and written English (Arabic is an advantage)
✔ Excellent communication and interpersonal skills
✔ Ability to work under pressure and handle emotional situations
✔ Basic computer skills (billing systems, WhatsApp, email, scheduling)
✔ Professional appearance and attitude
❌ Do not apply if you are outside Abu Dhabi or need a long notice period.
Preferred (Advantage)
Experience in a veterinary or healthcare environment
Knowledge of basic veterinary terms and services
Experience handling WhatsApp Business communication
Working Conditions
Full-time position
Shift-based work according to clinic schedule
Fast-paced medical environment
How to Apply
Please apply only if:
You are currently in Abu Dhabi
You can start immediately
Applications that do not meet these two conditions will not be considered.
